Frequently Asked Questions
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How can I get Mobile Content to my Mobile Phone/Handset? |
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How can I get Downloads such as MP3s to my Digital Player? |
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How can I receive Podcasts? |
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General Order Information |
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Troubleshooting |
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Formats |
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Mobile Phone Use |
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Digital Player Use |
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Billing |
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| How can I get Mobile Content such as Ringtones, Truetones, Wallpapers, M-Cards to my Mobile Phone? | |
| We've made it easy for you to select the right content for your Mobile Phone. Start by browsing the content, searching or selecting directly from the homepage. | |
| 1 | Use the PLAY icon to preview your Mobile Content. Polyphonic Ringtones work on almost all Mobile Phones, and use a synthesized version of the instruments to reproduce the musical work. TrueTones are actual audio extracts of the original recording, and sound like the real thing. |
| 2 | To place your order, select the SHOPPING CART icon and follow the instructions. It is important you select your correct Mobile Phone make and model, an image will appear to confirm your selection in case you are unsure. Note: If your Mobile Phone it not listed, we do not support it! |
| 3 | Once you have placed your order by SMS text message, Credit Card or PayPal, you will receive two separate messages to your Mobile Phone.
The first is a standard SMS, and it contains a link to download the content. You can activate this link by selecting from options such as "use detail", "go to" or similar. The second message is a WAP Push message. This may not arrive in your normal SMS inbox, but as a browser message, service message, in your Internet or WAP menu or similar. This second message prompts you to simply click and download. Both messages link to the same content, use whichever is more convenient on your Mobile Phone! |
| 4 | By activating this link, the download will commence. |
| Note: Your Mobile Phone must be WAP/Mobile Internet enabled. These settings should be pre-configured on your Mobile Phone, if not, please contact your operator/carrier who will enable your mobile for Mobile Internet/WAP access.
Make sure you save your content on your Mobile Phone! To use your new Mobile Content, please check your Mobile Phone manual. |
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| How can I get Downloads such as MP3s to my device? | |
| We've made it easy for you to select, purchase and download content. Our Downloads can be used on your PC, Mac and compatible Digital Player. We support almost all such Digital Players, delivering our content in the popular MP3 format, and without format restrictions such as DRM. All Downloads are delivered directly and saved to your main computer such as PC or Mac, and can then be easily moved to you chosen Digital Player, dependent on your device software. For example, both iTunes and Windows Media Player enable such transfers.
Start by browsing the content, searching or selecting directly from the pages. |
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| 1 | Use the PLAY icon to preview your Download Content. |
| 2 | To place your order, select the SHOPPING CART or BUY THIS TRACK icon and follow the instructions. |
| 3a | When paying by SMS text message You will receive a SMS text message to your Mobile Phone. It contains a PIN code to redeem and enable your Download. When you have received your PIN Code, visit the 'Download Collection' area of this site to unlock and download your Content. |
| 3b | When paying by Credit Card Upon successful completion of your order, you will be taken to a page where you can directly download your Content. |
| 3c | When paying by PayPal You will receive a SMS text message to your Mobile Phone. It contains a PIN code to redeem and enable your Download. When you have received your PIN Code, visit the 'Download Collection' area of this site to unlock and download your Content. |
| 4 | Make sure you save your content on your PC/Mac! You can now move your new Download to your chosen Digital Player, depending on your make / model and software. |
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| How can I receive Podcasts? | |
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| General Order Information for Mobile Content | |
| More than 95% of our orders get delivered within one minute of order receipt. On rare occasions this may take longer. Mobile data networks occasionally experience downtimes, or you may be out of reach with your Mobile Phone, so please be patient.
Your Mobile Phone must be WAP/Mobile Internet enabled to receive Mobile Content. Make sure your message inbox is not full, and your Mobile Phone is switched on and in area of reception. Before ordering, make sure your Mobile Phone make and model is compatible with the content you have ordered. |
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| General Order Information for Downloads | |
| More than 95% of our orders are confirmed and enabled within one minute of order receipt. On rare occasions this may take longer. If you have used SMS text messaging to place your order, note mobile networks occasionally experience downtimes, or you may be out of reach with your mobile Mobile Phone, so please be patient.
If you have used Credit Card or PayPal to place your order, if so required await the confirmation Email with your order reference number to download your Content. When downloading Content, make sure you have a good connection to the Internet, and sufficient storage space on your PC/Mac. Before ordering, make sure your PC/Mac or Digital Player is compatible with the available formats. Always save your Downloads, and be sure to backup your valuable Download library. |
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| Troubleshooting | |
| Q | I have not received my Mobile Content |
| A | If you did not receive a SMS/WAP Push message linking to your Mobile Content, please check the following:
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| Q | My Mobile Phone does not connect to the Mobile Internet/WAP |
| A | That is a requirement to receive any content. Please contact your network operator/carrier to get set up prior to ordering. Note: we do not issue refunds for ordered content. |
| Q | When I open the WAP Push message, I connect to WAP / Internet, but only get a blank page or it says "device unknown" |
| A | Please contact Support. |
| Q | I have received the wrong Mobile Content |
| A | Please contact Support with all order details, including your mobile number, so we can check and verify. Note: we do not issue refunds or alternative content if our system records show a correct delivery. |
| Q | The ringtone doesn't sound exactly like I though it would |
| A | There are dozens of different formats for very different Mobile Phones. We try our best to optimize the mobile content for your Mobile Phone, but depending on the choice of repertoire and format, a specific tone may in rare cases sound slightly different to what you experience during a preview on a website. |
| Q | I have not received my Download |
| A | If you did not receive a SMS/WAP Push message or alternative Email message containing the PIN code or Reference Number to download your Content, please check the following:
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| Q | Why do I need to have SMS text messaging enabled for Mobile Content? |
| A | You will receive your Mobile Content through a link included in a text/SMS message. Please make sure this is enabled in your mobile operator/carrier/carrier service plan. |
| Q | How do I order using SMS text messaging? |
| A | It is easy! Simply select your mobile content on this site, and follow the step by step order instructions. By sending an SMS to our shortcode number, we receive your order and can instantly process your request. It then normally takes only 30 seconds to get you back your requested content to save and use on your Mobile Phone. |
| Q | Can I preview Mobile Content before downloading it to my Mobile Phone? |
| A | Yes. Click on the PLAY icon next to each listed content item. |
| Q | Can I preview a Download before ordering? |
| A | Yes. Yes. Click on the PLAY icon next to each listed content item. |
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| Formats | |
| Q | What is a Ringtone? |
| A | Ringtones are digital files that let you customize the sound your Mobile Phone makes when you receive a call. |
| Q | What is a Monotone? |
| A | A monophonic ringtone features the main melody of the work, using the sound chip in your Mobile Phone. |
| Q | What is a Polytone? |
| A | A polyphonic ringtone simulates closely the original recording, using multiple channels and instruments such as drums. It sounds much like the real thing, except it has been optimized for your Mobile Phone. For example, click on the icon below to listen to the Polyphonic version of Prokofieff's "Romeo & Juliet - Dance of the Knights". |
| Q | What is a TrueTone? |
| A | A TrueTone is a real sample produced from the recording. For example, click on the icon below to listen to the Polyphonic version of Prokofieff's "Romeo & Juliet - Dance of the Knights". |
| Q | What are Wallpapers? |
| A | Wallpapers are images that can be saved as background images on your Mobile Phone. On some models Wallpapers can also be used as screensaver images. |
| Q | What are M-Cards |
| A | M-Cards are Mobile Greeting Cards that allow you to send a visual message to a friend, in some case you can add a personal text message. |
| Q | What are Downloads? |
| A | Downloads are digital audio or video files intended for playback on your PC/Mac and Digital Player. |
| Q | What is a Podcast? |
| A | Podcasts are short digital audio or video programs compiled for use on Digital Players. Podcasting lets you automatically receive your chosen programme as soon as it's available. You need to "subscribe" to receive a podcast, rather like you might subscribe to a magazine and get it delivered each week. An important difference is that podcasts are free, and you can stop receiving the files at any time. |
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| Mobile Phone Use | |
| Q | How do I know what Mobile Phone I have? |
| A | If you're not sure what type of Mobile Phone you have, check the User Manual or documentation on your carrier's website for more details. |
| Q | How do I know if my Mobile Phone is supported? |
| A | When ordering, we ask you for your Mobile Phone make and model, you can also check the full list here. |
| Q | How do I begin to use ? |
| A | Every Mobile Phone make and model is unique. If you are having trouble accessing your new downloads, refer to your Mobile Phone User Manual or visit your Mobile Phone’s maker website. |
| Q | Can I transfer from my current Mobile Phone to another Mobile Phone? |
| A | No. Downloaded selections cannot be transferred from one Mobile Phone to another. |
| Q | Can I assign a specific Mobile Content to Mobile Phone numbers stored in my Mobile Phonebook? |
| A | In most Mobile Phones, you can assign downloaded content to callers in your Mobile Phonebook. Check your User Manual for more information. |
| Q | How many items can my Mobile Phone store? |
| A | Storage varies based on your specific Mobile Phone make and model. Check your user manual. |
| Q | How do I delete content from my Mobile Phone? |
| A | Chek your User Manual for details. |
| Q | Can I send to all of my friends once I've downloaded it? |
| A | No. Mobile Content can only be downloaded and used on single Mobile Phone. You can send text messages to friends that invite them to the website to purchase their own content. You are expressly prohibited from transmitting, distributing, reproducing and modifying any Mobile Content downloaded. |
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| Digital Player Use | |
| Q | How do I know which Digital Player I have? |
| A | If you're not sure what type of Mobile Phone you have, check the User Manual or documentation on your manufacturers's website for more details |
| Q | Can I send to all of my friends once I've downloaded it? |
| A | No. Downloaded content is licensed to you for personal use only, any such forwarding is considered copyright infringement. |
| Q | How do I know whether my Digital Player is compatible? |
| A | We deliver our Downloads in the most popular formats, such as MP3. If in doubt, check your User Manual. |
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| Billing | |
| Q | How do I pay for Mobile Content and Downloads? |
| A | When ordering by SMS text messaging and having a mobile network contract, your charges will appear on your operator/carrier Mobile Phone bill. If you use a pre-pay Mobile Phone, your account will automatically be debited the download amount when you receive the message. In some cases, you can pay for your Content by Credit Card by selecting the "Use My Credit Card" option or the "Use PayPal" option, and your charges will appear on your Credit Card bill or in your PayPal account. |
| Q | Will I be charged for Mobile Content and Downloads that are not completed? |
| A | Placing an order generates the billing event, and you will be charged. We allow you to try within a certain time limit and repeat to access the content. Note: All Content is non-refundable. |
| Q | Can I get a refund if I do not like my Content? |
| A | Sorry, no. |
